This Privacy Policy describes how livstrong.ca (the "Site" or "we") collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Contact

After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please get in touch with us by e-mail at info@livstrong.ca or by mail using the details provided below:

Live Well Pets Inc.

355 Elmira Road North, Unit 110, Guelph, ON, N1K 1S5, Canada.

Collecting Personal Information

This Privacy Policy refers to any information about an identifiable individual (including the information below) as "Personal Information." when you visit the Site, we collect information about your device, your interaction with the Site, and the information necessary to process your purchases. We may also collect additional information if you contact us for customer support. See the list below for more information about what Personal Information we collect and why.

• Device information
• Purpose of collection: to load the Site accurately for you and to perform analytics on Site usage to optimize our Site.
• Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
• Disclosure for a business purpose: shared with our processor Shopify and our 3rd party shipping company Canada Post.
• Personal information collected: web browser version, IP address, time zone, cookie information, what products you view, search terms, and how you interact with the Site.
• Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
• Source of collection: collected from you.
• Disclosure for a business purpose: shared with our processor Shopify and our 3rd party shipping company Canada Post.
• Personal information collected: name, billing address, shipping address, payment information (including credit card numbers, PayPal, Apple Pay, and Shop Pay), email address, and phone number.
• Customer support information
• Purpose of collection: to efficiently respond to customers.
• Source of collection: Collected when you allow access in the Chat Box on our website or through direct contact via email or phone. 
• Disclosure for a business purpose: shared with our processor Shopify.
• Personal information collected: what products you view, name, email, or phone number.
• Purpose of collection: to provide customer support.
• Source of collection: collected from you.
• Personal information collected: Name, email, phone number.

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

• We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
• We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to protect our rights otherwise.
• We use Canada Post, a 3rd party company, for transporting and shipping. 
  

 

Using Personal Information

We use your personal information to provide our services to you, which include: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.

Retention

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the "Your right's" section below.

Automatic decision-making

Suppose you are a resident of the EEA. In that case, you have the right to object to processing based solely on automated decision-making (which includes profiling) when that decision-making has a legal effect on you or otherwise significantly affects you.

We do not engage in fully automated decision-making with a legal or otherwise significant effect using customer data.

Our processor Shopify uses limited automated decision-making to prevent fraud that has no legal or otherwise significant effect on you.

Services that include elements of automated decision-making include:

• Temporary blacklist of IP addresses associated with repeated failed transactions. This blacklist persists for a small number of hours.
• Temporary blacklist of credit cards associated with blacklisted IP addresses. This blacklist persists for a small number of days.

Cookies

A cookie is a small amount of information downloaded to your computer or device when you visit our Site. We use several cookies, including functional, performance, advertising, and social media or content cookies. Cookies improve your browsing experience by allowing the website to remember your actions and preferences (such as login and region selection). You don't have to re-enter this information when you return to the Site or browse from one page to another. Cookies also provide information on how people use the website, for instance, whether it's their first time visiting or if they are frequent visitors.

We use the following cookies to optimize your site experience and provide our services.

Cookies Necessary for the Functioning of the Store

Name	Function	Duration
_ab	Used in connection with witadmin access.	2y
_secure_session_id	Used in connection with navigation through a storefront.	24h
_shopify_country	Used in connection with checkout.	session
_shopify_m	Used for managing customer privacy settings.	1y
_shopify_tm	Used for managing customer privacy settings.	30min
_shopify_tw	Used for managing customer privacy settings.	2w
_storefront_u	Used to facilitate updating customer account information.	1min
_tracking_consent	Tracking preferences.	1y
c	Used in connection with checkout.	1y
cart	Used in connection with shopping cart.	2w
cart_currency	Used in connection with shopping cart.	2w
cart_sig	Used in connection with checkout.	2w
cart_ts	Used in connection with checkout.	2w
cart_ver	Used in connection with shopping cart.	2w
checkout	Used in connection with checkout.	4w
checkout_token	Used in connection with checkout.	1y
dynamic_checkout_shown_on_cart	Used in connection with checkout.	30min
hide_shopify_pay_for_checkout	Used in connection with checkout.	session
keep_alive	Used in connection with buyer localization.	2w
master_device_id	Used in connection with merchant login.	2y
previous_step	Used in connection with checkout.	1y
remember_me	Used in connection with checkout.	1y
secure_customer_sig	Used in connection with customer login.	20y
shopify_pay	Used in connection with checkout.	1y
shopify_pay_redirect	Used in connection with checkout.	30 minutes, 3w or 1y depending on value
storefront_digest	Used in connection with customer login.	2y
tracked_start_checkout	Used in connection with checkout.	1y
checkout_one_experiment	Used in connection with checkout.	session
checkout_session_lookup	Used in connection with checkout.	3w
checkout_session_token_<<token>>	Used in connection with checkout.	3w
identity-state	Used in connection with customer authentication.	24h
identity-state-<<token>>	Used in connection with customer authentication.	24h
identity_customer_account_number	Used in connection with customer authentication.	12w

Reporting and Analytics

Name	Function	Duration
_landing_page	Track landing pages.	2w
_orig_referrer	Track landing pages.	2w
_s	Shopify analytics.	30min
_shopify_d	Shopify analytics.	session
_shopify_s	Shopify analytics.	30min
_shopify_sa_p	Shopify analytics relating to marketing & referrals.	30min
_shopify_sa_t	Shopify analytics relating to marketing & referrals.	30min
_shopify_y	Shopify analytics.	1y
_y	Shopify analytics.	1y
_shopify_ga	Shopify and Google Analytics.	session
customer_auth_provider	Shopify analytics.	session
customer_auth_session_created_at	Shopify analytics.	session

 

The length of time that a cookie remains on your computer or mobile device depends on whether it is a "persistent" or "session" cookie. Most cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device. Session cookies last until you stop browsing, and persistent cookies last until they expire or are deleted.

You can control and manage cookies in various ways. Removing or blocking cookies can negatively impact your user experience, and parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser's "Tools" or "Preferences" menu. More information on how to modify your browser settings or block, manage, or filter cookies can be found in your browser's help file or through such sites as: www.allaboutcookies.org.

Additionally, please note that blocking cookies may now prevent how we share information with third parties, such as our advertising partners. To exercise your rights or opt out of specific uses of your data by these parties, please follow the "Behavioural Advertising" instructions above.

Do Not Track

Please note that there is no consistent industry understanding of responding to "Do Not Track" signals, so we do not alter our data collection and usage practices when we detect such a signal from your browser.

Changes

We may update this Privacy Policy occasionally to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

Complaints

As noted above, if you would like to make a complaint, please get in touch with us by e-mail or mail using the details provided under "Contact" above.

If you are dissatisfied with our response to your complaint, you can lodge your complaint with the relevant data protection authority. You can contact your local data protection authority or our supervisory authority here: Office of the Privacy Commissioner of Canada - Office of the Privacy Commissioner of Canada.

Last updated: 04/26/2023